As our society has become more convenient, have we lost something important?

The other day, I discussed this topic with a British man

who has been living in Japan for a long time. 

In Europe, a lot of stations don't have an escalator or an elevator so 

people help each other when someone has heavy luggage. 

Every time I see that situation, I'm impressed by that.

On the other hand, most stations have an elevator or an escalator in Japan. 

So we don't have a habit of helping people who are in slight trouble. 

When Japanese companies get complaints from customers, 

they try to improve it as soon as possible to make more profits than other companies. 

I think European people still have this habit so they don't need escalators or 

elevators and don't complain about it even if it's an inconvenience.

The most shocking news was that since coming to Japan, 

the British friend stopped helping people who are in trouble 

because he doesn't want to stand out helping people. 

He said Japanese people are really kind, but they don't know how to help people smoothly 

and just don't have experience helping very much.

That makes sense.

A service has become more advanced and has made society more convenient. 

Instead of that, we might have lost something important. 

When you lose your way in Japan and you are just looking at a map, people rarely help you,
but people will help you if you approach them and ask them for help.